Refund policy

RETURN & REFUND POLICY

Black Heirs™
blackheirs.com
Email: info@blackheirs.com

We want you to love your Black Heirs™ purchase. If you are not completely satisfied with an eligible item, you may request a return within 14 days of delivery.

RETURN ELIGIBILITY

To qualify for a return:

  • Items must be unused, unworn, and in their original condition.

  • Items must be returned in their original packaging with tags, labels, and accessories intact.

  • Proof of purchase or your Black Heirs™ order number is required.

  • A return request must be submitted within 14 days of delivery.

Items returned worn, used, damaged, altered, washed, or without their original packaging may not be accepted.

PLAYING CARDS

For health, quality-control, and product-integrity reasons, opened or used playing card decks are final sale and cannot be returned or exchanged.

Unopened playing card decks that remain factory sealed and in their original condition may be eligible for return within the 14-day return period.

APPAREL & ACCESSORIES

Eligible apparel and accessories may be returned within 14 days of delivery as long as they are unworn, unwashed, unused, and returned in their original condition with all tags attached.

Items showing signs of wear, washing, odors, stains, makeup, deodorant, damage, or alteration will not be eligible for a refund.

FINAL SALE ITEMS

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Opened or used playing card decks

  • Personalized or custom-made products

  • Gift cards

  • Items specifically marked Final Sale

  • Clearance items marked Final Sale

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong item, contact us at info@blackheirs.com as soon as possible after delivery.

Please include your:

  • Name

  • Order number

  • Description of the issue

  • Clear photographs of the item and packaging

If the issue is confirmed, Black Heirs™ will work with you to provide an appropriate replacement or refund at no additional cost to you.

HOW TO REQUEST A RETURN

Before sending an item back, please contact us at info@blackheirs.com with your name, order number, item you wish to return, and reason for the return.

Returns sent without prior authorization may not be accepted.

Once your return request is approved, we will provide return instructions and the appropriate return shipping address.

Please do not send merchandise to an address shown on your original shipping package unless specifically instructed to do so.

RETURN SHIPPING

For standard returns, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error by Black Heirs™ or the item arrived damaged or defective.

We strongly recommend using a trackable shipping method. Black Heirs™ is not responsible for return packages that are lost or damaged in transit.

REFUNDS

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Original shipping charges are not refundable unless otherwise required by law or the return resulted from an error by Black Heirs™.

EXCHANGES

If you need a different size or item, please contact info@blackheirs.com. Exchange availability is based on current inventory and is not guaranteed.

ORDER CANCELLATIONS

We begin processing orders quickly. If you need to cancel an order, contact info@blackheirs.com as soon as possible.

Once an order has entered fulfillment or has shipped, it cannot be canceled and will be subject to our standard return policy.

CONTACT US

Questions regarding returns, refunds, exchanges, or your order can be sent to:

Black Heirs™
Website: blackheirs.com
Email: info@blackheirs.com

We appreciate your support of Black Heirs™ and our mission of building legacy, honoring culture, and walking by faith.

Faith | Legacy | Royalty